Over the Christmas break thousands of people will have been opening Christmas presents and seeing a computer or laptop or a mobile phone. Amongst all of those people how many of them will know how to use them?

I helped buy a laptop for a family member this year. As a computer user since I can remember I didn’t really think of the fact that it came with no instructions. Nothing. Just a laptop and a power cable. Once I completed the windows setup I then had to update the computer with 44 updates. Yes - 44 updates. Sold as new and then I needed to spend an hour updating it. I can’t imagine many other shops getting away with that.

Another family member had a mobile phone, a fantastic piece of technology with a 5mp camera. Not set up to receive or send images. On the supplier website the phone was no longer listed so it was a trawl across the web to update the settings.

I read that apple have sold 50 iphone since 2007. Walk into the local apple store and see the number of people who are taking classes (old and young). Here is all our equipment - try it, don’t worry if it breaks and if you want we have training sessions.

I bought a new digital camera from canon - amazing value, but I needed to get on the website to download the manual to actually how to take pictures. You might think that I could use the manual settings but sometimes you just need to know the most basic features.

We sometimes wonder why we can’t get people interested in using computing, the internet or technology but after this Christmas I think we need to make it a little easy for people who are coming along to the technology party for the first time.

Flash – not the comic hero but the software, take some time to browse software and technical forums it generates huge comment. From those who want the iPhone to support Flash to others who will do anything that they can to avoid using Flash. Move sideways and you’ll see another discussion playing out about browsers, a few months ago you could easily find tech magazines and forums about Internet Explorer 6. .net magazine has ran a campaign called bring down ie6

This is nothing knew. In the early 90’s when I started working the designers and the programmers would discuss the merits of the PC v Mac. The PC users didn’t like the one button mouse, the mac users didn’t like the PC interface.

I read the current technical discussions with interest and sometimes they help to get things moving forward. The open source community is a great example of discussion, working together, testing and developing to refine the software.

For developers of e-learning this technical challenge is part of the job. It’s not just simple to say to your client that they need to update to the latest browser or move everyone up to the latest version of flash to get your solution working. Having worked in IT strategy supporting over 8000 users the update to the latest version of a piece of software looks quite straightforward but sometimes isn’t. As a result you might find that you are working with versions of software much lower than you are used to.

As developers we have more software available at our disposal then every before and so much of it is free. When working on a new project one of my first questions is ‘what is the PC/Mac specification’ many companies will have a specification document that you can follow. You may be disappointed if you get the answer that it’s IE6, early version of flash and no sound cards but this is when you need to get creative. My approach is to create ideas first and then apply it to the software. If you have a good idea and a narrative it will work across a range of platforms and you can deploy the version that meets you technical specification. I sometimes that think that it is easy to forget what we have, my first PC had 256mb hard drive and today I’m working around with a 16gig iPhone that can post me a GPS location, play music and I can get my email. This is where I start:

1.    Establish the computer specification
2.    Ask if you can complete a site test before the project hits start up to identify any technical issues early
3.    Focus on creative ideas – you can map good ideas to any platform – recent ports to the iPhone and iPad show this
4.    Manage expectations – if you know what the limitations are then communicate this to the project team
5.    Set up a clone machine in your office – you need to be testing in your target machine

It can be tricky to set up point 5 so you might think about asking the client if you can borrow one of them machines! It can be done I once managed to get a dual boot on Windows 95 using English and Japanese versions.

Keep the technical requirements in mind but don’t be constricted by it. If you start feel like that picking up an old course and see what you did all those years ago. I’d bet that it is still excellent work!

You get together practitioners, vendors, suppliers, buyers and users to ask them what they want!

It was at the elearning network event on Friday 25th September that this took place. New Models for Learning Management had a number of interesting speakers with the highlight being an interactive session led by Barry Sampson and Matt Brewer.

Mike and Barry suggested looking at 4 key areas to define what learners and organisations actually want. They were:

• IT
• Learning & Development/HR
• Learners
• Management

After splitting the delegates into 4 groups Barry and Mike assigned each group a role and asked them to define the ideal requirement for their role. The following discussion and specification was excellent with some great ideas coming forward with the key themes being a need to focus on the requirements of the learner.

With each group having defined their ideal requirements there was a group discussion where the outcomes were discussed. With each group coming up with close to 50 requirements the subsequent LMS could well be getting near perfection!

Barry Sampson from the elearning network has taken all of the group outputs and will be creating a specification document/mind map that will be available on the elearning network website.

I was sat with 2 delegates who were looking to procure Learning Management System and this document could save them both a lot of work!

The session proved the clear benefit in getting together all of the stakeholders and user groups before building any session. If I refer back to my IT degree and more recently my PRINCE 2 course getting together all of the stakeholders is seen an integral part of the design of any system.

The size and scale of Learning Management Systems means that a custom approach is out of the reach of some organisations but it was surprising to note that some of the more basic requirements were not being covered by the LMS market. The increasing use of social media, online learning and informal learning will make it harder for Learning Management Systems to provide what learners actually need unless they can adapt.

This was a great session, we may have found the answer to how to specify the perfect Learning Management System but the key message for delegates to take home was whatever you are designing you need to get the views and opinions and everyone who is going to be affected. Always remember who you are designing for!

I’ve won a prize draw!

During Learning Technologies 2009 I visited the trainingzone.co.uk and had a chat with them about their website. I didn’t realise at the time but I’d also been entered into a prize draw for a Micro Professional Projector MPro110 from 3M.

…then yesterday I had an email from Ed Martin telling me that I had won. Very cool! When we get the projector we’ll be testing it out in the office and posting on the blog about what we think. It looks very neat from the initial product review.

Jonathan Newcombe from the Customer Feedback Company was our guest speaker at the norfolk e-learning forum. He delivered a great session on the mobile phone feedbadck system demonstrating how companies such as Tesco are using the feedback system and the many possible uses for it.

When I first met Jonathan we talked about what they did but it wasn’t until I saw the technology being used that I actually began to understand how it could be used and how many potential uses there were. Since that first meeting we’ve had loads of ideas abotu how it can be used and we are going to have an open day at our offices so more people can come and see some of our ideas.

The session today must be one of the only ones I have been to where you were asked to leave your mobile phone on! I didn’t hear any comedy ringtones so a lot of people must have been on silent!

After the session there was an excellent debate on the possible uses of the feedback system for a range of education and commerical uses. A number of attendees stated that organisations that the worked for were already using or were looking at ways in which the technology could be used.

We were also able to give out a 3 free whitepapers which were provided by Rob Hubbard, Real Projects and The Customer Feedback Company. For more information on the forum including how you can attend please visit http://www.realprojects.co.uk/about.php.

Microsoft has recently launched Sphere. It’s an interactive spherical display that appears to work like a touchscreen. Find out more here:
http://research.microsoft.com/~benko/projects/sphere/

We’ve shared this with quite a few people that we know and the reaction has been pretty positive. It will be interesting to see what the final price might be and how it can be used in a commerical or education project.