When I first has the idea to set up an e-learning forum in Norfolk I wanted to make sure that we listened to the people who came and improved the event. I’ve been able to move the event from an idea that I had last year to something that is well supported and valued by those who attend.

Reading this…you might be thinking….how does he know it is well valued!

At our last event I invited the customer feedback company, during the event they ran 2 live trials using their mobile phone feedback system. They asked a simple question about whether people found the event worthwhile and would they recommend the event. It was pleasing to see so many people post comments and then to read the positive ones! I still want to make improvements to the event and continue to improve the sessions.

The feedback system allowed us to view real-time feedback and we were able to collate the most feedback that we have ever had!

Jonathan Newcombe from the Customer Feedback Company was our guest speaker at the norfolk e-learning forum. He delivered a great session on the mobile phone feedbadck system demonstrating how companies such as Tesco are using the feedback system and the many possible uses for it.

When I first met Jonathan we talked about what they did but it wasn’t until I saw the technology being used that I actually began to understand how it could be used and how many potential uses there were. Since that first meeting we’ve had loads of ideas abotu how it can be used and we are going to have an open day at our offices so more people can come and see some of our ideas.

The session today must be one of the only ones I have been to where you were asked to leave your mobile phone on! I didn’t hear any comedy ringtones so a lot of people must have been on silent!

After the session there was an excellent debate on the possible uses of the feedback system for a range of education and commerical uses. A number of attendees stated that organisations that the worked for were already using or were looking at ways in which the technology could be used.

We were also able to give out a 3 free whitepapers which were provided by Rob Hubbard, Real Projects and The Customer Feedback Company. For more information on the forum including how you can attend please visit http://www.realprojects.co.uk/about.php.