Before we made the move to Basecamp we did do some thinking about the tools and features that we needed. We looked at a several tools and decided that we wanted to have the following functionality:

1: web based so that our clients could use it without having to buy and install software

2: email notifications so that the system could deal with some of more the basic notifications

3: secure, safe and reliable service - managed by someone else if possible

4: store files so that clients can download them

5: ability to store multiple projects and multiple clients

After a review of several tools we went for basecamp. As an elearning company we were also impressed with the online instructional videos. These saved a great deal of time when training staff and our clients. There is still a challenge in getting everyone to look at the project plan but the easy layout and email notifications makes it a lot easier to encourage use across the project team.

It has been about 6 months since we started to use Basecamp. After years using Project and creating massive Gantt charts that were:

Hardly ever read

Rarely updated

Over about 20 pages when printed

We made the decision to use Basecamp. It doesn’t have all the features of project but we’ve found the functionality elements of emailing, file uploads and chat more than make up for some of its limitations. We’ve foudn our own way of using it and it is working well for our clients who can get an instant update and get email notifications.

I’ll still revert to project when there is a ‘big’ project to plan with lots of depedencies and critical path as Basecamp doesn’t allow this at the moment but basecamp is proving popular.

The real winner for me was the instructional videos. I think that they are excellent, we’ve used them in our project manager training and they have also saved loads of time when we’ve brought the client into Basecamp. As they are always available you can revert to them at anytime. Chatting in the office we can’t recall a piece of software that was so simple to use but delivered so much in terms of efficiency and business improvement.

I’ll always have project on my machine but it is basecamp that I’m using day to day.